Overview
iMaint/eng helps you to improve your competitiveness, get additional service revenue, reduce costs and increase customer satisfaction.
It combines a powerful service management system (that includes asset management) with CRM (Customer Management) functionality in order to provide you with total control of your customers and activities.
It is a unique tool to support
- Effective customer management
- Improved field efficiency, improved productivity for the service department
- Total control of the invoicing and payment activities. Never lose billable hours. Generate invoices quickly and easily. Send your invoices sooner, get paid quicker.
- Planning and follow up of all activities assuring timely completion of all jobs
- Cost tracking for service agreements, service activities and projects . Make sure that you stay on budget and on track.
- Improved performance of customers equipment
- Successful inventory management, optimization of purchasing activities and stocking policies
- Immediate access to customer history and account information
- Reduced paper work.
- Satisfied and loyal customers.
Why choose iMaint.eng?
POWERFUL
It has everything you need!
- Integrates CRM functionality (management of customers, leads, business opportunities, offers) , Service Management (preventive maintenance, serice requests, projects, work orders, inventory control), and Inventory management (parts, products, purchase orders, sales orders)
- Manages Service Agreements and helps you to stay on budget and on track.
- Unlimited levels of hierarchy (components, sub-components, etc.) for each customer equipment.
- Complex rules in preventive maintenance scheduling
- Automates the invoicing and payment activities for customers or suppliers
- Multi-dimensional analysis tools
- Web and PDA extensions
- Bar codes in equipment and partsI
PRACTICAL
Its Balanced!
iMaint/eng gives you great balance between functionality and ease of use. No need to sacrifice in features.
Our user interface design is able to deliver loads of functionality without confusing the user.Users familiar with the concept adopt it from the first use and beginners get hold of the interface with no effort.
- Process-oriented, simple to operate.
- Customers or equipment can be registered on the fly, when e.g. entering a new service request.
- Work orders can be viewed in calendars, tables and trees.
- Personalised pages (My activities, My calendar) for each user.
- User-friendly, attractive, user interface.
- Incorporates many time saving features
- Only few fields are mandatory in each screen
COST-EFFECTIVE
Very competitive price, compared with similar CRM or CMMS products.
FLEXIBLE
- Back-office integration (ERP systems and financial applications)
- Synchronize contacts or activities with Outlook or Google calendar
- Highly customizable – all screens and reports can be changed by the user.
- Custom fields for all main entities (such as work orders, calls, opportunities, etc.) that can also be used as search criteria.
- Works the way you work. For example, you may choose amongst several cost and charge alternatives for your inventory items (costing: average cost, fixed cost or discount from list price – charging: list price, mark up from cost, gross profit margin, etc). Or, you may completely disable the inventory management functionality and allocate parts and costs directly to work orders.
- Define your own features for each type of equipment or products. Use them as search criteria.
- Quick, batch close of workorders.
TECHNOLOGY
- Modern and attractive user interface. Users can change skins and colors!
- Almost all the popular DB Engines are supported: Access, SQL Server Express, SQL Server, MySQL, Oracle, PostgreSql, Firebird, PervasiveSQL, VistaDB, SQL Anywhere, Advantage, DB2 and Sybase. The database to use is your choice!
